| Priority |
Definition |
| Critical - Priority 1 (Live site down) |
- Only applies to live (production) sites.
- Error or problem disabling visitors to reach/use site.
- Error or problem disabling administrators/editors to reach/use site.
|
| Urgent - Priority 2 (Live site crippled) |
- Only applies to live (production) sites.
- Significant performance degradation for administrators/editors and/or visitors.
- Error or problem disabling administrators/editors to reach/use site.
|
| High – Priority 3 (Development site crippled) |
- Applies to both live (production) and development/test sites.
- Error or problem hindering developers from accomplishing desired task.
- Problem considerably restricting administrators/editors and/or visitors from using site.
|
| Medium – Priority 4 (General development issues) |
- Only applies to development/test sites, including site design.
- Development-related queries and/or product feature/improvement requests.
|
| Low – Priority 0 (Issue not yet prioritized) |
- An incident not requiring immediate consideration.
- More information requested and sent back to initiator.
|