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How do I configure subscriptions?

Versions: n/a, FAQ number: 36, Old FAQ number: 1016

To make the subscriptions run, the following needs to be fulfilled

The EPiServer Scheduler service is running.

  1. To receive subscriptions mails users must have a valid e-mail address and they have opted to subscribe to one or more pages.
  2. One or more of the subscriptions pages or their children are changed.
  3. Users will receive mail about the changes within an hour or as soon as the scheduled job runs the next time (you can manually start jobs from admin mode in EPiServer 4.21 and later).

Change the layout of the subscription mail


To change the mail contents, edit the page properties in the Subscription tab on the subscriptions page. Colors, fonts etc used in the mail are fetched from the css file defined in EPsEditCSS in Web.config.

What about stylesheets and EPsSubXX configuration elements that were used in EPiServer 3?

EPiServer4 is designed differently and does not need those. Everything is controlled by editing the subscription page.

[4.0.0.22 and older]What if the scheduler fails to run and writes "The ConnectionString property has not been initialized" to the log?

The error message indicates that the scheduler is unable to get a connection string from an EPiServer configuration (web.config file). The actual error is unknown to the scheduler, because it is not exposed from the EPiServer configuration object.

There can be several reasons for the error. Check the following:

1. Make sure that the System account has Full access.

2. There may be unexpected information in the IIS metabase. View the metabase using MetaEdit (see instructions below), look for EPiServer installation(s) under the key LM/W3SVC/x/ROOT. The key named "path" contains the path to the EPiServer site. EPiServer expects this path to end with a backslash ("\"), make sure that it does so.

MetaEdit is a Microsoft utility and one of the programs that ship with the IIS 4.0 Resource Kit. You can download it from http://support.microsoft.com/default.aspx?scid=kb;en-us;232068

Subscriptions and SMTP server

For more information about this, see the following FAQ article: How to configure mail.

Troubleshooting subscriptions

You can use the subscription diagnostics page to track any problems with the subscriptions on a site.

Usage:

1. Copy the files in the archive to the admin folder.
2. Browse to admin/Subscriptions.aspx and view the results.

Download the diagnostics page here: Subscriptions.zip

EPiTrace logger